Leadership Lessons from “Restaurant: Impossible”

One of my favorite TV shows is “Restaurant: Impossible” on Food Network.  If you are not familiar with the show, let me give you a quick overview.  With two days and $10,000 Chef Robert Irvine goes to a failing restaurant with the hopes of turning the business around.  Chef Robert chats with the owner, the staff and patrons to find out why the restaurant is failing.  Then, after ordering several dishes off of the menu (he has rarely liked anything on the original menu), he outlines the problems that he’ll address.

Most times, the owners don’t have a clue how to run their business.  Other times, the owners have lost their passion.  They have been failing for so long that they have little hope of ever recovering.

I love the show for many reasons but what I love most are all of the leadership lessons that the owners learn.  I learn a lot too.  Aside from serving really bad food, the reasons why most of the restaurants are failing can be narrowed down to four areas:

1.  Poor service

2.  Poor leadership/management

3.  Outdated decor

4.  Poor marketing

Sadly, these things are often true of Children’s Ministries.  Sometimes, leaders can get stuck in a rut or get accustomed to flying on ‘survival mode’ that we don’t give thought to the details that make our ministry shine.

Use the checklist below to see what areas your ministry might need to address.

Poor Service

  • Do you have friendly greeters stationed to greet families as they enter your children’s areas?
  • Do you have a check-in system?  Is it efficient?
  • Do you try to alleviate long lines at check-in?
  • Do you walk new/visiting families and their children to their classrooms or do you just point them in the right direction?

Poor Leadership/Management

  • Do you have enough staff to cover each classroom?  If not, are you working towards that goal?
  • What are your ministry’s strengths?
  • In what areas does your ministry need to grow?
  • Do you have key leaders (volunteer or paid) in place to help shoulder your ministry’s responsibilities?
  • Are your volunteers aware of what is expected from them?  Do you have written job descriptions in place?
  • Do you hold regular volunteer training opportunities that equip your volunteers to do their job effectively?
  • Do you appreciate your volunteers?  How do you show them?
  • Are you growing as a leader?  Are you reading, taking classes, and/or attending conferences/workshops to become better in your craft?
  • Do you have a mentor, someone who can pour into your life and hold you accountable?
  • Are you mentoring someone?

Outdated Decor

  • Does your ministry area scream “1980”?
  • Are your classroom spaces kid-friendly and kid-appealing?
  • Are your classroom spaces clean and sanitized?
  • How can you spruce up your ministry area, even on a limited budget?  A coat or two of brightly colored paint?  New tables and chairs? New flooring?
  • Are the books and toys in good condition?  Do you have working batteries in all of your battery-operated toys?

Poor Marketing

  • Does your ministry have an informative, eye-catching brochure?
  • Does your website have up-to-date information?
  • Is your signage clear and visible?
  • Does your ministry have a logo?
  • How do parents and those in your church body and neighboring communities view your ministry?

These are just a few things to think about when leading a Children’s Ministry.  Help your ministry grow in 2013 by addressing areas that might be pulling your ministry down.

I’d love to hear what you’d add to the list.  Share your thoughts below!

Volunteer Information Packet Must-Haves

When volunteers join our ministry, they are given a packet of useful information to provide insight into our ministry’s policies and procedures. The packet is usually distributed at our volunteer training but occasionally a volunteer will join our ministry mid-year. That’s why we always have packets ready to go.

Our volunteer packets are usually a colored 2-pocket folder (without the 3 prongs): green (for our elementary ministry) and blue (for our preteen ministry). Here’s what’s found inside:

Left Side of the Folder

  • Children’s Ministry Pocket Guide to Discipline (published by Group)
  • Children’s Ministry Pocket Guide to Special Needs (also published by Group)
  • Leading a Child to Christ pamphlet (available through Lifeway)
  • Our ministry handbook*
  • Age-level characteristics information sheet

Right Side of the Folder

  • “Your Favorite Things” information sheet (a pdf copy is available under the “Leader Resources” tab)
  • “What You Do Matters” poster
  • Morning-at-a-Glance (schedule)
  • Lesson Schedule for the Quarter
  • Class List
  • Sub Contact List
  • Resource Closet Supply List

Providing these packets have helped ensure that our volunteers are not only informed but equipped to serve.

*If you would like to see our ministry handbook, please email me at kidminspiration@gmail.com.

Do you provide information packets to your volunteers? If so, what do you include?

Get One Month of CMConnect+ for Free!

cmconnect

Last week, I received an email regarding a new feature to CMConnect, the free kidmin network.  It’s called CMConnect+.

CMConnect+ is an enhanced training group designed to network you with a community of leaders and will bridge training from event to event for you and your team.

Members receive the following:

  • access to a growing list of archived trainings (current value over $20)
  • a 10 to 15 minute exclusive monthly video from a thought leader in Children’s Ministry
  • exclusive weekly discussions hosted by INCM
  • bi-monthly MP3 uploads from INCM ($96 annual value)

Rate Plan Prices:

1 Month Membership: $4.95 USD

6 Months Membership $27.75 USD ($4.63 per month)

12 Months Membership $51.44 USD ($4.29 per month)

You will not only enhance your CMConnect experience, you’ll also improve your ability to lead in your unique calling!

I am thrilled to announce that CM Connect has authorized me to giveaway 20 free one-month memberships.  All you have to do is be among the first 20 people to email me at kidminspiration@gmail.com no later than 12 noon on Wednesday, January 9th.  It’s that simple!

All winners will be contacted via email.

What are you waiting for?  Email me right away for your chance to take advantage of this incredible offer!